Terms & Conditions

Welcome to PONO Eyewear. These Terms and Conditions govern your use of our website and the purchase of products from PONO. By using our website or placing an order, you agree to these Terms.

General

PONO Eyewear is an eyewear brand specialising in premium frames and eyewear products. We reserve the right to update or amend these Terms at any time without prior notice.

Products

We aim to ensure all product descriptions, images, and pricing are accurate. However, slight variations in colour, finish, or appearance may occur due to screen settings or manufacturing processes.

All products are subject to availability. We reserve the right to discontinue products at any time.

Orders and Payment

Orders are confirmed once payment has been successfully received.

We accept secure payments through approved third-party payment gateways. PONO does not store your full payment details.

We reserve the right to cancel or refuse any order where fraud, pricing errors, or stock issues are identified.

Pricing

All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

Prices may change without notice.

Shipping and Delivery

We aim to dispatch orders promptly. Delivery times are estimates and may vary depending on your location and courier delays.
PONO is not liable for delays caused by third-party couriers, strikes, weather events, or circumstances beyond our control.
Risk in the product passes to the customer upon confirmed delivery.

Returns and Exchanges

Frames may be returned or exchanged subject to our Returns Policy and applicable South African consumer law.

Returned items must be unused, in original packaging, and in resalable condition unless faulty.

Custom or personalised products may not qualify for return unless defective.

Prescription Lenses and Optical Services

PONO sells frames and selected eyewear products.
Where customers request prescription lenses, lens fitting, optical processing, or related services, these services are performed by an independent qualified optometrist or optical service provider.
PONO does not perform eye examinations, prescribe lenses, or manufacture prescription lenses.
PONO remains the customer-facing brand and may coordinate communication regarding your order, but clinical and lens-related services remain the responsibility of the independent provider.

Lens Orders and Turnaround Times

Prescription lens orders require accurate prescription information from the customer.
Estimated turnaround times for lens processing are provided as guidance only and may vary depending on lens type, supplier availability, or laboratory delays.
PONO is not responsible for delays caused by third-party lens laboratories or optometric providers.

Liability

PONO is responsible for manufacturing defects in frames supplied by us.

PONO is not liable for issues arising from:

• Incorrect prescriptions supplied by customers
• Clinical advice or optometric services
• Improper use, accidental damage, neglect, or normal wear and tear
• Delays caused by couriers or service providers

To the maximum extent permitted by law, PONO’s liability is limited to the purchase price paid for the relevant product.

Intellectual Property

All website content, logos, branding, product names, images, and designs are the property of PONO Eyewear and may not be copied or used without written permission.

Privacy

Your use of our website is also governed by our Privacy Policy.

Governing Law

These Terms are governed by the laws of the Republic of South Africa.

PONO Eyewear
Email: info@shoppono.com
Website: www.shoppono.com

Terms & Conditions

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